Privacy Policy
Custom Box Pro (“we,” “us,” or “our”) is committed to safeguarding the privacy of visitors and users (“you” or “your”) of our website, https://www.customboxpro.com (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our Site and services.
Information We Collect
We collect various types of information to enhance your experience with Custom Box Pro and provide you with tailored services. This information may be collected directly from you or automatically when you interact with the Site.
1. Information You Provide Directly:
We collect personal information you provide to us when you:
- Register on the Site
- Place an order for our products or services
- Participate in promotions, contests, or surveys
- Respond to communication such as emails, feedback, or customer support requests
- Provide reviews, comments, or suggestions
The personal information collected may include:
- Name
- Billing and shipping addresses
- Email address and phone number
- Account details such as login credentials
- Any other information relevant to your order or interaction with the Site
2. Information Collected Automatically:
We also collect certain information automatically when you visit the Site. This may include:
- IP address: Identifies your location and device.
- Browser type and version: Helps us optimize your experience based on browser compatibility.
- Operating system and device type: Enables us to improve website performance for different devices.
- Referring website: Tracks the source that led you to our Site.
- Pages viewed and time spent: Helps us understand what areas of the Site are most relevant to users.
- Cookies and tracking technologies: Tracks user interaction with the Site to enhance your experience (for more information, see our Cookie Policy).
Use of Your Information
We use the information we collect for a variety of purposes aimed at improving our products, services, and your overall experience with Custom Box Pro. Specifically, we may use your information to:
1. Process Orders and Transactions:
We use your information to process your orders, manage payment transactions, and deliver products to your designated address. This includes verifying your identity and facilitating secure payments.
2. Improve the User Experience:
The data we collect helps us enhance the overall functionality and performance of the Site, customize your shopping experience, and provide personalized product recommendations based on your interests.
3. Marketing and Communication:
With your consent, we use your contact details to send promotional emails, newsletters, product updates, offers, and catalogs. You can opt out of receiving these communications at any time (see Your Choices below).
4. Customer Service and Support:
We use your information to respond to inquiries, fulfill service requests, resolve technical issues, and provide customer support.
5. Site Analytics and Performance:
We analyze user behavior and trends using data such as website traffic, page visits, and browsing patterns to improve Site content, functionality, and services.
6. Contests, Surveys, and Promotions:
If you participate in any of our promotions, contests, or surveys, we use the information you provide to administer those activities and communicate with you about results or rewards.
Disclosure of Your Information
We may share your personal information with trusted third-party partners or service providers to help us operate our business. We only share information that is necessary for them to perform their specific services on our behalf, including:
- Payment processors: To process transactions securely.
- Shipping and logistics providers: To deliver products to your designated location.
- Marketing agencies: To manage our promotional efforts.
- Data analytics providers: To analyze trends and improve the Site.
- Compliance and legal purposes: To comply with applicable laws, protect our rights, or defend against legal claims.
These third-party providers are contractually obligated to safeguard your personal information and only use it for authorized purposes. Some service providers may be located outside your country; therefore, your information may be transferred internationally.
Data Security
We implement robust security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no method of online transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.
Your Choices
You have the following rights and choices regarding your personal information:
1. Opting Out of Marketing Communications:
You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email or by contacting us directly.
2. Access and Rectification:
You have the right to access and request the correction of any personal information we hold about you.
3. Deletion and Restriction:
In certain circumstances, you have the right to request the deletion or restriction of your personal information.
4. Cookies and Tracking Technologies:
You can manage your cookie preferences by adjusting your browser settings or reviewing our Cookie Policy.
Children’s Privacy
Our Site and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will promptly delete it.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for legal, regulatory, and business purposes. Once your data is no longer required, it will be securely deleted or anonymized.
Changes to This Privacy Policy
Custom Box Pro may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technological advancements. When we make changes, we will post the updated policy on this page, and the “Last Updated” date will be revised.
Contact Us
If you have any questions or concerns about this Custom Box Pro Privacy Policy or how we handle your personal information, please contact us at hello@customboxpro.com